Frequent Asked Questions

Products & Services

What does the 5-year warranty cover?

Within 5 years, we take full responsibility for any manufacturing defects, including power supplies and components. If any non-artificial issue occurs, please contact us and we'll take care of it.

Can I request a quote without detailed design files?

Absolutely. Just let us know your logo style, installation location, and approximate size. We'll recommend the most suitable sign type and specifications based on your needs.

How much does a set of signs cost?

Pricing depends on size, craftsmanship, materials, and design complexity—every project is unique. While we position ourselves as a high-end precision manufacturer, our prices remain reasonable. Share your requirements and we'll provide a detailed quote.

What is your market positioning?

We are a custom signage manufacturer specializing in precision craftsmanship. Our production standards and product quality are positioned at the high end of the market, dedicated to providing reliable, durable signage solutions for our partners.

Are outdoor illuminated signs waterproof? What is the IP rating?

Yes. All outdoor signs use waterproof LED modules with a standard IP65 rating, sufficient for most outdoor applications. If you require a higher rating (IP67/IP68), please let us know when requesting a quote.

Do you have relevant certifications?

Yes. All key electrical components—LED modules, power supplies, etc.—are equipped with international certifications such as CE, UL, and RoHS, ensuring safety, environmental compliance, and export readiness.

Can the brightness of illuminated signs be adjusted? Are color temperatures selectable?

Yes. We offer a range of color temperatures (3000K warm white, 4000K natural white, 6000K cool white) and also support custom RGB color-changing or dimmable systems. Please specify your requirements when requesting a quote.

Are there special considerations for signs installed in coastal or high-humidity areas?

Yes. For coastal or high-humidity environments, we recommend using 316 stainless steel (for superior corrosion resistance) and upgrading the waterproof rating to IP67 or IP68 to ensure long-term durability.

Collaboration & Delivery

Is there a minimum order quantity? Can I order just one set of signs?

Not at all. As a custom manufacturer, we produce everything to order with no minimum quantity requirements. Whether you're an individual or an agency, we treat every order—even a single set—with the same dedication.

Can I request a sample before production?

Absolutely. If you're working with us for the first time or want to verify our quality, we welcome you to place a sample order to experience our craftsmanship and service firsthand.

Do you offer installation services?

We are a signage manufacturer and do not provide global installation services. However, every set of signs comes with detailed installation instructions, and we can also provide online installation guidance videos. If you have any questions, feel free to contact us.

What is the production lead time? How do you handle shipping?

Production typically takes 3–7 days, depending on project quantity and complexity. Shipping is flexible—we can arrange sea freight, air freight, or door-to-door courier based on your preference. If you have specific timeline requirements, please let us know in advance.

What if the signs are damaged during shipping?

Rest assured. All signs are packed in custom wooden crates with foam cushioning to minimize transit risks. If you notice any damage upon receipt, please take photos and contact us immediately—we will arrange a replacement or repair as needed.

Still Have Questions? We're Here to Help!

Didn't find what you're looking for? Feel free to reach out—we'll provide personalized assistance for your project. 

Contact Us →

Or email us directly: sales@rssignage.com

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Address: Room 1011, Qipaoxian Building, Chengdu, Sichuan, ChinaMobile phone: +86-18980098469Email: sales@rssignage.com
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Sichuan River Stone Co., Ltd. is a leading enterprise specializing in the design, manufacture, and supply of high-performance precision textile accessories. We provide key core components for global spinning, weaving, dyeing and finishing, and non-woven fabric machinery, including high-speed spindles, precision yarn guides, tension control systems, and customized sensors. 

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