Within 5 years, we take full responsibility for any manufacturing defects, including power supplies and components. If any non-artificial issue occurs, please contact us and we'll take care of it.

Pricing depends on size, craftsmanship, materials, and design complexity—every project is unique. While we position ourselves as a high-end precision manufacturer, our prices remain reasonable. Share your requirements and we'll provide a detailed quote.

Yes. All outdoor signs use waterproof LED modules with a standard IP65 rating, sufficient for most outdoor applications. If you require a higher rating (IP67/IP68), please let us know when requesting a quote.

Absolutely. If you're working with us for the first time or want to verify our quality, we welcome you to place a sample order to experience our craftsmanship and service firsthand.

Production typically takes 3–7 days, depending on project quantity and complexity. Shipping is flexible—we can arrange sea freight, air freight, or door-to-door courier based on your preference. If you have specific timeline requirements, please let us know in advance.

Rest assured. All signs are packed in custom wooden crates with foam cushioning to minimize transit risks. If you notice any damage upon receipt, please take photos and contact us immediately—we will arrange a replacement or repair as needed.